By signing up for lessons at String Expert you are confirming that you are over the age of 18 or you're an adult parent or legal guardian signing up the student and have read, understand, and will comply with the policies listed below:
1. By agreeing to sign up for online music lessons from String Expert, you are agreeing to pay the monthly tuition balance by the 15th of every month (net 15 if signed up for online music lessons at any time after the first week of the month). Invoices are emailed the first of the month (prorated, if appropriate). You understand that any failed payment will constitute lessons being stopped immediately until payment is received.
2. We offer a money-back guarantee for the first initial two online music lessons from a String Expert teacher. If for any reason during those first initial two online lessons you are unsatisfied with the lessons or teacher, you may either ask for another teacher or for a refund of the two online lessons. If desiring another teacher, the money-back guarantee applies only to the first two online music lessons from any String Expert teacher. In addition, the money-back guarantee applies only to online music lessons, not other String Expert items such as e-books, subscription sets, or other items.
3. Music teachers are independent contractors hired by String Expert. While we do our best to appoint appropriate teachers, String Expert cannot be held liable for any actions of our teachers. If for any reason you are unsatisfied with your teacher, please contact String Expert to be assigned a new teacher. There is no refund if a student is unable to attend a scheduled lesson; rescheduling is on a first-come, first-served basis and at the teacher's discretion to accommodate as appropriate.
4. If you have any questions regarding String Expert Policies and Procedures, please contact Katie Glumac.